This Privacy Policy describes how Visionlight Production Inc. (“we,” “us,” or “our”) collects, uses, stores, and protects information in connection with Visionlight AI and the VisualFX Studio ecosystem (the “Platform”). By using the Platform, you agree to the practices described in this Policy.

Company Information

Visionlight Production Inc.
Box 549, Rosenort, Manitoba, Canada R0G 1W0
Email: support@visionlight.ai

Scope of This Policy

This Privacy Policy applies to all users of Visionlight AI, VisualFX Studio, related dashboards, tools, and services operated by Visionlight Production Inc.

This Policy does not apply to third-party services, platforms, or APIs that users connect to the Platform using their own credentials or API keys.

Information We Collect

We may collect the following categories of information:

Account Information:

  • Name, email address, and account credentials
  • Organization or studio name
  • Account settings and preferences

Platform Usage Data

  • Log files, system events, and error reports
  • Feature usage and interaction data
  • Performance and diagnostic data

Technical Information

  • IP address
  • Browser type, device type, and operating system
  • Session identifiers and authentication tokens

User Content

  • Configuration data, workflows, prompts, metadata, and platform settings
  • Uploaded assets or generated outputs required for platform operation

We do not intentionally collect sensitive personal information.

API Keys and Third-Party Services

  • Users provide and manage their own API keys for AI models and third-party services.
  • API keys are stored securely and used only to perform requested operations.
  • Visionlight AI does not access, bill, or control third-party API accounts beyond executing user-authorized requests.
  • Third-party services operate under their own privacy policies and terms.

How We Use Information

We use collected information to:

  • Operate, maintain, and improve the Platform
  • Provide technical support and troubleshooting
  • Monitor system performance, reliability, and security
  • Develop new features and improve existing functionality
  • Communicate service-related updates and support responses
  • Comply with legal and regulatory obligations

We do not sell personal data.

Platform Access for Support and Development

To provide support and maintain the Platform, Visionlight Production Inc. may access system components, configurations, logs, and user environments when necessary. Such access is limited to operational, support, security, and development purposes.

Data Storage and Retention

  • Data is stored only as long as necessary to operate the Platform and fulfill contractual obligations.
  • We may retain logs and diagnostic data for security, compliance, and performance analysis.
  • Users are responsible for maintaining backups of their own data and content.
  • Data storage availability is not guaranteed and may be affected by third-party providers.

Data Sharing

We may share limited data with:

  • Cloud infrastructure providers
  • Storage and networking providers
  • Security and monitoring services

Only the minimum necessary data is shared to operate the Platform. We do not share personal data for advertising or marketing purposes.

Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system can guarantee absolute security, and users acknowledge the inherent risks of online services.

Cookies and Tracking

We may use cookies or similar technologies for authentication, session management, and platform functionality. We do not use third-party advertising trackers.

User Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of personal data
  • Object to or restrict processing
  • Request data portability

Requests may be submitted to support@visionlight.ai.

GDPR Compliance (EU Users)

For users in the European Union:

Governing Law

These Terms are governed by the laws of Manitoba, Canada, without regard to conflict-of-law rules.

  • We process personal data based on legitimate interests and contractual necessity.
  • You have the right to lodge a complaint with a supervisory authority.
  • Data is processed only as required to provide and support the Platform.

COPPA Compliance (Children Under 13)

Visionlight AI is not intended for children under 13. We do not knowingly collect data from children under 13. If such data is identified, it will be deleted immediately.

International Data Transfers

Data may be processed or stored in jurisdictions outside your country of residence. By using the Platform, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes become effective upon posting. Continued use of the Platform constitutes acceptance of the updated Policy.

Contact

For questions, requests, or concerns regarding this Privacy Policy, contact:
support@visionlight.ai